Support

Email support@gridlypaper.com. We reply within two business days — usually sooner. Growth and Agency customers get priority.

Please include

• The email you use with Gridly.
• Your store address.
• What you asked and what you expected to happen.
• The change number, if it's about a change (for example "change 12").

Never send us passwords or your WooCommerce secret keys.

Quick links

• Getting started and troubleshooting
• Connect or test a store
• Delete your data
• Security issue? Write "SECURITY" in the subject line.